IM – Troubleshooting RPC errors when running Integration Manager

Lately, I have seen a number of forum discussions where users have reported receiving a number of RPC (Remote Procedure Call) errors when running Integration Manager and thought I would offer a number of troubleshooting tips for this issue. But first, here are some of the common error messages you may see:

“The destination could not be initialized due to the folowing problem:  The RPC server is unavailable.”

or

“DOC 1 ERROR: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) – The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))”

To begin troubleshooting this issue try the following options:

1. Close all running instances of Microsoft Dynamics GP and open Windows Task Manager. Under the Processes tab, verify that there is not more than one instance of the Dynamics.exe process running.



Windows Task Manager

If you find an additional Dynamics.exe process running, select it and click the End Process button. At this point, restart Microsoft Dynamics GP and try running your Integration. This solution is also outlined in KB article 943948.

2. If you are on Terminal Server or Citrix, make sure you don’t have more than one active session at a time. Since you probably will not have access to Terminal Server Administration or Citrix Console, you will need to address this with your Systems Administrator. In any case, if you find more than one active session, decide with your administrator the best procedure to close down the unwated session.

You will  typically experience this error message because you have not been following the correct procedures to close down your Terminal Server or Citrix session.

3. If on Terminal Server or Citrix, you may receive this error if running Integration Manager as a published application. You will receive RPC errors if you attempt to integrate a document to Microsoft Dynamics GP when both Integration Manager and Microsoft Dynamics GP are ran as published applications.

In this case, you will want to log on to the Terminal Server console or Citrix console and execute your integration. Since this may not be acceptable to your System Administrator, as an alternative you can setup a dedicated Microsoft Dynamics GP and Integration Manager client.

4. Repair or reinstall Integration Manager and make sure to be using the latest service pack. Yes, when all else fails, some times this is the only recourse left. To download the latest Integration Manager service packs, use the following links:

Service Packs and Hotfixes for Integration Manager for Microsoft Dynamics GP 2010
(PartnerSource/CustomerSource access required)

Service Packs and Hotfixes for Integration Manager for Microsoft Dynamics GP 10.0
(PartnerSource/CustomerSource access required)

Until next post!

MG.-
Mariano Gomez, MVP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com/

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