I get asked almost on a daily basis what is Support Debugging Tool and how to get a hold of it. In addition, many partners have not ventured into using the tool at their customers, because they are unsure of the installation process, the footprint, or unaware that it’s a free tool.
Now, David Musgrave over at Developing for Dynamics GP has channeled all those inquiries into a Frequently Asked Questions (FAQ) article. If you are a customer and want to take advantage of Support Debugging Tool, but you are unsure how to obtain it, this article is just right for you. If you are a partner trying to become familiar with the tool and the installation process, this article is also right for you.
If you are not using Support Debugging Tool, you are definitely making your support and troubleshooting efforts much more difficult than they should be.
Until next post!
Mariano Gomez, MVP
Maximum Global Business, LLC